Common Questions Answered When Ordering Flowers Online

What are your delivery methods during the Covid-19 outbreak?

Despite the uncertainties surrounding COVID-19, we anticipate continuing to provide our clients with the same quality service and expertise. We’re here to help you and keep things running smoothly.

The Flower Club wants to reassure you that we are taking all appropriate precautions to protect the health and safety of our customers, staff, and partners.

We’re trying hard to keep an eye on things and following the CDC’s rules and regulations. All workstations, accessible areas, delivery trucks, and items are sanitized on a regular basis.

Further, we use contactless delivery and curbside pickup. We will leave the parcels at the door, and the delivery person will knock or ring before returning to ensure you receive your package.

How will I know when my order has arrived?

You can track your order’s delivery status using our Track Order Page. You will receive a delivery confirmation email after your order has been delivered.

Do you accept payments from PayPal?

Yes, we do accept PayPal payments.

Can I cancel my order?

Yes, you can cancel your order at any time before the item has been dispatched.

What is the refund policy?

If you cancel within 48 hours of delivery, you will receive a half refund. Cancellations made after 48 hours of the delivery are not eligible for a refund.  Refunds will be credited to the same payment source used to complete the transaction.

When will my order be delivered? 

If there are no delivery issues, such as an invalid address, no one is accessible to receive the package, etc. In that case, your purchase will arrive on the delivery date you choose when placing an order.

Is same-day delivery available?

Yes, if you place your order before 1.30 p.m, we can have it delivered the same day to most Melbourne areas.

When will my order be dispatched?

Packages are typically dispatched within 2 business days after receiving payment. Our warehouse is open Monday to Friday during regular business hours, except on national holidays when it is closed. We take measures to ensure that shipment delays are kept to a minimum in these situations.

Do you provide delivery on holidays?

No, currently, we don’t deliver on national holidays.

Can I change my delivery address?

Yes, you can request a change in delivery address before the order is dispatched.

What should I do if I’m having trouble placing my order?

If you’re having trouble placing an online order, you can contact our support team so they can figure out what’s wrong and make sure your order gets placed.

We are constantly looking for ways to enhance the online customer experience, so any feedback on why you’re having trouble would be highly appreciated.

What are the shipping/delivery charges?

The delivery or shipping charge for each item is displayed in the order process.

What payment options do you accept?

For online orders, we gladly accept any of the following payment methods:

  • Master Card
  • American Express
  • Visa
  • PayPal
  • Comodo

We employ advanced SSL encryption methods to ensure your payment card information is absolutely safe.

Are my data safe and secure when shopping online with the flower club?

Yes, The Flower Club is a safe and secure site. We are dedicated to preserving your privacy and will only legally use any information we acquire about you. For more information, see our Privacy Policy.

To keep your personal information safe, all information entered during the ordering process and in ‘My Account’ is encrypted.

What are The Flower club’s Terms & Conditions?

You can check out our Terms and Condition from here.

What is The Flower club’s Privacy Policy?

You can check out our Privacy Policy from here.

How do I track my orders?

Customers will receive a tracking link after dispatch, which they may use to trace the status of their order.

What should you do if the package you received is damaged?

If you receive the damaged parcel, please contact our customer support team.

Do you charge sales tax?

The price of the items listed on the website already includes sales tax.

Are deliveries to apartments, companies, gated communities, or military bases available?

Kindly provide as much information as possible in order to find or contact the recipient of the flowers.

What happens if no one is home?

The delivery person will generally bring the flowers back to our place for safe storage until they can reattempt delivery to guarantee our level of quality is maintained. However, it might sometimes be left at the door or with a neighbor. In such situations, the receiver will be notified by a door tag or phone call.

How to Reset my password?

You need to follow the instructions given below.

Step 1: Go to the login page.

Step 2: Type your e-mail address into the box provided.

Step 3: Select the “Forgot Password” option.

Your registered email will receive a new password. You can log in to your account with that password and reset it under the My Account area.

How do I get my refund amount?

The refund amount will be credited to the same Credit card, Debit card, or Paypal account used to make the payment.

What should I do if my order is delayed?

Usually, orders are executed within the timeframe specified during the order placement procedure.

However, in rare circumstances where orders are shipped by ground delivery through logistical partners, the order may be delayed beyond our control. Our staff is keeping an eye on these orders and will keep you informed.

We respectfully urge that you wait until the allotted time has passed. Then, if the delivery slot is complete, write an email to [email protected]

My order has disappointed me.

We regret to learn about your dissatisfaction. We aim to make you happy! Please tell us how we fell short of your expectations. Contact us at [email protected].

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